Return & Refund Policy

Due to the intimate and handcrafted nature of our products, including cold-process soaps, topical balms, salves, and dry herbal bath goods, we must enforce strict health and hygiene standards.

Unopened & Unused Goods

We accept returns on items within 14 days of delivery, provided the product meets the following strict criteria:

• The product is completely unopened, unused, and in its original, tamper-evident packaging.

• The protective shrink wrap, safety seals, or jar stickers remain 100% intact.

• The item is free of any signs of handling or damage.

Please note: Customers are responsible for return shipping costs unless the return is due to a shipping error on our part. Original shipping fees are non-refundable.

Opened or Used Products

For safety, regulatory, and hygiene reasons, we cannot accept returns, exchanges, or issue refunds on any opened, tested, or used products. This includes products where the safety seal has been broken or dry goods (such as bath teas) where the pouch seal has been opened.

Damaged, Defective, or Incorrect Orders

Your order is packed with care, but if something goes wrong in transit, we will make it right! If your order arrives damaged, leaking, or incorrect:

1. Contact us within 3 days of package delivery at theunmaskedapothecary@gmail.com.

2. Include your order number and clear photos of the damaged item(s) and outer mailing box.

3. We will promptly arrange a replacement or issue a store credit/refund for the affected item.

How to Initiate an Unopened Return

Please email theunmaskedapothecary@gmail.com with your order number prior to mailing any items back. Packages sent back without prior authorization cannot be accepted or processed.